Refund policy

Returns and cancellations

For UK online orders, tell us within 14 days of receiving your goods if you wish to cancel, then send them back within a further 14 days. No reason is required.

Use our contact form with your order number to request return instructions. Do not send items to the supplier address on the parcel without checking with us.

You pay return postage for a change of mind. We cover reasonable return costs for faulty, damaged or incorrect goods.

Refunds

Refunds go to your original payment method within 14 days after we receive the goods back or evidence of return, whichever is earlier. A full-order cancellation includes the original standard delivery charge. Upgraded delivery costs above standard delivery are not refundable.

You may inspect goods as you would in a shop. We may deduct loss in value caused by handling beyond what is necessary to assess them. We do not charge a restocking fee.

Faulty or incorrect items

Contact us with your order details and the problem. Your statutory rights, including rights relating to faulty or misdescribed goods, are unaffected.

Cancellation message

You may send: “I give notice that I cancel my contract for the following goods: [items]. Ordered on [date], received on [date]. Order number: [number]. Customer name and address: [details]. Date: [date].” This wording is optional.